Customer Harassment and Job Search-Related Harassment Consultation Desk

Our company is committed to preventing harassment in order to ensure an environment where all employees and job seekers can work and apply for jobs with peace of mind.
We have established a consultation desk on our website to accept inquiries regarding customer harassment and harassment related to job hunting and other activities.
We will handle the details of these consultations with due regard for the privacy of the complainant and manage them appropriately to the extent necessary for our response.
Furthermore, we are committed to responding sincerely to feedback and requests from customers, business partners, and others, while striving to ensure an environment where our employees can perform their duties with peace of mind. We ask for the understanding and cooperation of our customers, business partners, and others in helping to prevent harassment against our employees.

This page provides information on our company’s approach to preventing customer harassment and harassment related to job searches and other activities, as well as our consultation channels and policies for protecting those who seek assistance.

1. Main Types of Harassment Covered

Customer Harassment

This refers to words or actions by customers, business partners, or others that, due to the nature of their demands or the manner in which they are expressed, exceed what is generally considered acceptable by social norms and adversely affect the work environment of employees.

Examples:

  • Abusive language, insults, and personal attacks
  • Intimidating words and actions, or prolonged detention
  • Demands for excessive apologies (such as demands to kneel in apology)
  • Unreasonable demands or repeated complaints
  • Defamation and slander on social media and similar platforms
  • Other acts that harm the work environment for employees

Job Search-Related Harassment

This refers to inappropriate words or actions directed at individuals engaged in job-seeking activities or similar efforts in connection with recruitment activities.
It includes not only sexual remarks but also statements that denigrate a person’s character, intimidating behavior, and undue pressure—any words or actions that could hinder job-seeking activities or similar efforts.

Examples:

  • Inappropriate remarks during interviews or recruitment activities
  • Sexual remarks or inappropriate physical contact
  • Actions to solicit a private relationship
  • Unjust pressure or detention

2. Consultation Desk

We accept consultations regarding customer harassment and harassment related to job hunting and similar activities at the following contact points.

  • Customer Harassment: Department in Charge: IL Holdings Co., Ltd., Administration Department, General Affairs Section, Consultation Desk
  • Harassment Related to Job Search Activities, etc.: Department in Charge: IL Holdings Co., Ltd., Administration Department, General Affairs Section, Consultation Desk

How to Submit a Consultation: Via the various inquiry forms (check the box to consent to the Privacy Policy)
*The details of your consultation and your personal information will be strictly managed, and your confidentiality will be protected.

Consent to the Privacy Policy

3. Protection of Reporting Party

To protect those seeking consultation, our company will take the following measures:

  • Confidentiality of consultation details
  • Proper management of personal information
  • Prohibition of adverse treatment based on consultations

Depending on the nature of the consultation, we will verify the facts and respond fairly and appropriately.
Regarding consultations concerning customer harassment, in order to safeguard an environment where employees can work with peace of mind, we will verify the facts and, if necessary, coordinate with relevant departments to take appropriate action.
We will not treat job seekers or others engaged in job-seeking activities unfavorably in the selection process based on the fact that they have consulted with us.

4. Government Assistance Desk

In addition to our internal contact points, you can also use the consultation services provided by government agencies.
For consultations regarding harassment or labor issues, you can receive free advice at the Comprehensive Labor Consultation Centers established by the Labor Bureaus in each prefecture.
Please check the Ministry of Health, Labor and Welfare’s website for details.

5. Our Initiatives

To create a harassment-free environment, our company is implementing the following measures:

  • Formulation of a harassment prevention policy
  • Conducting education and training for employees
  • Establishing a consultation system
  • Implementing measures to prevent recurrence, etc.